Terms of service

Last Updated: 16th April 2026

Welcome to FurEver Friends (Egnip International LLP). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. Account Terms

  • You must provide accurate, complete, and current information when creating an account or placing an order.
  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree to accept responsibility for all activities that occur under your account.
  • We reserve the right to suspend or terminate accounts that provide false information or engage in suspicious activity.

2. Pricing & Payment

  • All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.
  • Prices are inclusive/exclusive of applicable taxes (e.g., GST) as clearly mentioned on the product page.
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be made through approved payment methods available on our website.
  • We do not store your payment details; all transactions are processed securely via third-party payment gateways.

3. Product Description

  • We strive to ensure that all product descriptions, images, and details are accurate.
  • However, slight variations (e.g., packaging, color, size) may occur.
  • We do not guarantee that product descriptions or other content are error-free, complete, or current.
  • Products such as pet treats should be used as directed and under appropriate supervision.

4. Order Acceptance & Cancellation

  • All orders placed are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including:
    • Product unavailability
    • Errors in pricing or product information
    • Suspected fraud or unauthorized transactions
  • If your order is cancelled after payment, a full refund will be processed.

5. Shipping & Delivery

  • We aim to process and dispatch orders within (business days).
  • Delivery timelines may vary depending on location and courier partners.
  • Delays may occur due to unforeseen circumstances (e.g., weather, logistics issues).
  • Once an order is shipped, we are not responsible for delays caused by third-party couriers.
  • Customers must provide accurate shipping details. We are not liable for delivery failures due to incorrect addresses.

6. Returns & Refunds

  • Returns are accepted only under the conditions outlined below:
    • Damaged, defective, or incorrect products received
    • Return request raised within (business days) of delivery
  • To initiate a return, contact us at egnipinternational@gmail.com with order details and proof (e.g., photos).
  • Refunds:
    • Processed after inspection and approval of the returned product
    • Credited to the original payment method within a reasonable timeframe
  • Non-returnable items may include:
    • Opened or used products
    • Perishable goods (if applicable)

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent purpose
  • Violating any applicable Indian laws or regulations
  • Transmitting harmful code (e.g., viruses, malware)
  • Attempting to gain unauthorized access to our systems
  • Interfering with website functionality or security

We reserve the right to terminate access for violations of these terms.

8. Limitation of Liability

To the fullest extent permitted by law:

  • FurEver Friends (Egnip International LLP) shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability shall not exceed the amount paid by you for the product in question.
  • We do not guarantee uninterrupted or error-free access to our website.

9. Indemnification

You agree to indemnify and hold harmless FurEver Friends (Egnip International LLP) its owners, partners, and employees from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

10. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.

12. Contact Information

For any questions regarding these Terms:

FurEver Friends (Egnip International LLP)
Email: egnipinternational@gmail.com
Registered Address: B5/602 Vikas Complex, LBS Marg, Thane.                                              Operating Office: D13, Balgovind CHS, Taikalwadi, Mahim.

13. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and FurEver Friends (Egnip International LLP) regarding your use of our services.