Refund policy

Last Updated: 17th April 2026

At FurEver Friends (Egnip International LLP), we want you to be fully satisfied with your purchase. If something is wrong with your order, we are here to help. This policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility Criteria

We accept returns only if the following conditions are met:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The return request is made within the eligible timeframe (see Section 2)
  • The product is unused, unopened, and in its original packaging
  • Proof of issue (photo/video) is provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Customers must raise a return request within (2 days) from the date of delivery
  • Requests made after this period may not be accepted

To initiate a return, contact us at egnipinternational@gmail.com with your order details.

3. Damaged or Defective Products

If you receive a damaged, leaking, or defective product:

  • Please contact us within (2 days) of delivery
  • Share clear photos/videos of the product and packaging
  • Once verified, we will arrange a replacement or refund

We prioritize resolving such issues quickly to ensure customer satisfaction.

4. Refund Process & Timing

Once your return is approved:

  • Refunds will be processed within (5 - 7 business days)
  • Refunds will be issued to the original payment method
  • In case of COD orders, refunds may be processed via bank transfer or UPI

Please note that bank processing times may vary depending on your payment provider.

5. Exchange Options

We offer exchanges in the following cases:

  • Wrong product delivered
  • Damaged or defective product
  • Availability of replacement stock

If an exchange is not possible, a refund will be issued instead.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened or used products
  • Perishable items (including pet treats once opened)
  • Products without original packaging
  • Items marked as “Final Sale” or “Non-returnable”

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping cost
  • If the return is due to customer reasons (change of mind, incorrect order), the customer will bear the return shipping cost
  • Return shipping method must be approved by us before dispatch

8. Cancellation Policy

  • Orders can only be cancelled before they are shipped
  • Once shipped, orders cannot be cancelled and must follow the return process if eligible

9. Contact Us

For any return, refund, or exchange requests:

FurEver Friends (Egnip International LLP)
Email: egnipinternational@gmail.com
Registered Address: B5/602 Vikas Complex, LBS Marg, Thane.                                 Operating Address: D13, Balgovind CHS, Taikalwadi, Mahim.

10. Important Note

We carefully inspect all products before shipping. Our goal is to ensure every customer receives high-quality products and a smooth shopping experience. We appreciate your understanding of these policies, which help us maintain fairness and product safety.