Privacy policy

Last Updated: 16th April, 2026.

Welcome to FurEver Friends, a brand owned and operated by Egnip International LLP (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and relevant data protection rules.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information

When you use our website or place an order, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (handled securely via payment gateways; we do not store card details)

b. Order Information

  • Products purchased (e.g., pet treats)

  • Order value and transaction details

  • Purchase history

c. Device & Usage Information

Automatically collected data:

  • IP address

  • Browser type

  • Device type

  • Pages viewed and time spent

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support and order updates (via email, SMS, or WhatsApp)

  • Improve our website and product offerings

  • Send promotional offers (only if you opt-in)

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory requirements

3. Cookies & Shopify Tracking

Our store is hosted on Shopify, which uses cookies and tracking technologies.

What We Use Cookies For

  • Keeping items in your cart

  • Remembering your preferences

  • Analyzing site traffic and performance

  • Running ads (e.g., Facebook/Instagram, Google)

Shopify-Specific Cookies

These may include:

  • Session cookies (store functionality)

  • Analytics cookies

  • Marketing pixels

You can manage or disable cookies through your browser settings.

4. Third-Party Services

We work with trusted third parties to operate our business:

a. Payment Providers

  • Razorpay / PayU / Stripe / Shopify Payments (as applicable)
    These providers securely process your payments.

b. Shipping & Logistics

  • Courier partners for order delivery

c. Marketing & Analytics

  • Google Analytics

  • Meta (Facebook/Instagram Ads)

  • Email/SMS marketing tools

These parties only access data necessary to perform their services and are obligated to protect your information.

5. Data Sharing

We do not sell or rent your personal information.

We may share data only:

  • With service providers (as above)

  • When required by law or government authorities

  • To protect our legal rights

6. Data Security

We take reasonable precautions to safeguard your data:

  • SSL encryption on our website

  • Secure payment gateways

  • Limited internal access to personal data

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Customer Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion (subject to legal obligations like invoices/tax records)

  • Opt-out of marketing communications anytime

To exercise these rights, contact us at the details below.

8. Data Retention

We retain your data:

  • As long as needed to fulfill orders

  • For legal, tax, and compliance purposes

  • For resolving disputes

9. International Users

If you are accessing our store from outside India, please note that your data may be processed in India.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

11. Contact Information

For any privacy-related questions or requests:

Egnip International LLP (FurEver Friends)
Email: egnipinternational@gmail.com
Registered Address: B5/602 Vikas Complex, LBS Marg, Thane.                                Operating Address: D13 Balgovind CHS, Taikalwadi, Mahim.

12. Consent

By using our website, you agree to this Privacy Policy and consent to the collection and use of your information as described.