Shipping Policy

Last Updated: 17th Apil 2026

At FurEver Friends (Egnip International LLP), we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping – Reliable delivery across India
  • Express Shipping (if available) – Faster delivery at an additional cost

Shipping options available for your order will be displayed at checkout.

2. Order Processing Time

  • All orders are processed within 2 - 5 days in Metros after confirmation of payment.
  • Orders are processed only on business days, excluding weekends and public holidays.
  • Orders placed after business hours may be processed on the next working day.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro cities: (2 - 5 business days)
  • Other locations: (4 - 8 business days)

Please note that these are estimated timelines and actual delivery may vary depending on location and courier services.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order size.
  • Standard shipping cost: ₹49
  • Free shipping (if applicable): Available on orders above ₹499+

Any applicable charges will be clearly displayed before payment.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp.
  • You can use this link to track your order in real-time.

If you do not receive tracking details, please contact us at egnipinternational@gmail.com.

6. Delivery Issues & Delays

While we strive for timely delivery, delays may occur due to:

  • Courier partner issues
  • Weather conditions or natural disruptions
  • Incorrect or incomplete shipping address
  • High order volumes during peak seasons

Important:

  • We are not responsible for delays caused by courier partners once the order has been shipped.
  • If delivery fails due to incorrect address details, additional shipping charges may apply.

If your order is significantly delayed or lost, please contact us and we will assist you.

7. Failed Delivery Attempts

  • Our courier partners may attempt delivery multiple times.
  • If the package is undelivered after repeated attempts, it may be returned to us.
  • Re-shipping charges may apply for re-delivery.

8. Damaged or Missing Orders

If your order arrives damaged or incomplete:

  • Please contact us within (2 business days) of delivery
  • Share your order number and clear photos of the issue

We will review and resolve the issue as quickly as possible.

9. Contact Information

For any shipping-related questions or concerns:

FurEver Friends (Egnip International LLP)
Email: egnipinternational@gmail.com
Registered Address: B5/602 Vikas Complex, LBS Marg, Thane.                                Operating Address: D13, Balgovind CHS, Taikalwadi, Mahim.